CAREERS

Jobs in Europe

Desktop support
IMAC support
Asset refresh
Asset disposal activity (Excluding physical disposal)
Hardware break-fix of end-user devices
Mobile device troubleshooting
Audio Video conferencing room support
Smart hands support
Incident recording and update
Liaison with the Partner Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)
Basic end-user training not exceeding 15 minutes
Third-Party / Vendor coordination

Provide onsite support (operational and technical)
Network & Telecom devices are included in support across all sites under the support model
Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice and assistance to authorized users
Coordinate of related activities with the Service Desk support teams (remote & onsite)
Install applications, certificates and deployment of software
Coordinate with the third party as necessary to keep equipment and software in good working order

Organize and plan establishments, de-establishments, moves, add/update for all EUC Equipment, Software, and related Services to Client
Manage client level satisfaction throughout the IMAC
Monitor the client inventory system via manage whole the recording and collection of the required inventory
With the endorsement of the Authorized User, back up Authorized User information, re-image End User Computing Devices, and re-establish such Authorized User information to such End User Computing Devices. (e.g., individual inclinations drive mappings)
Perfect coordination with all the third parties such as electricians, network administrators, and telecommunication specialists with respect to seem changes required changes
Monitor if there any special maintenance from the IMAC location even coordinator physical space requirements
Cell phone investigating or mobile devices troubleshoot
Satisfaction of accurate implementation of the IMAC with designated client and user appropriate

Manage PC parts Inventory to support SLA's for guaranteed or non-guaranteed devices replacement
Arrangement end-client registering devices for new joiners or potentially migrated clients
Gather end-client computing devices from leavers
Monitor client/devices relocation and device life cycle activities
Perform resource following of End User Computing devices
Follow the asset recovery proves for the customer identified object especially those who will be terminating in accordance with the required service standards

Monitor devices and install end-user or customers approved global standard image and certified software as required by the authorized user for the services request even managing incident and life cycle events
Maintain post-delivery authorize user/ customers references and drive mapping
Approve and deliver when fundamental assistance packs, hotfixes, PC health condition, and apply updates for EUC devices in Service reaction

Monitor the user’s, customer’s antivirus, logging and Malicious Code solutions for the End User Computing Devices with respect to End User Computing Services
Malignant Code Incidents and Support End User Computing against anti-virus and Service Requests

MDM: provide support for any mobile device issues via troubleshooting
MDM: provide support Blackberry, IOS, iPhone devices utilized by a customer using remote and local support technicians as needs
MDM: Monitor issue of the mobile corporate-owned Devices and the collection of authorized user/customers agreements of the devices such as iPhone, IPad, Mobile phone, Blackberry even service request processer
MDM: provides access to monitoring the end-user phones (e.g. Skype for Business, Blackberry Work) activations for all regions

Give concierge services for audiovisual needs
VC Support: Provide support for Video meeting rooms
Give Authorized Users preparation and documentation on the best way to work general media gear
AV Support: Provide support for Audiovisual equipment vendor for IMAC and Break Fix
Help with meeting content (PowerPoint, video transfer, web-ex, outside video conferencing, webcast, exceptional audio, polling, and so on) when mentioned by Authorized User
Schedule, coordinate external vendor (ex. Web-ex) services in support of Authorized User events
Schedule, organize outside seller (ex. Web-ex) administrations on the side of Authorized User occasions